Facilities Services Group Opens Access To 24 Hour Helpdesk Service


25th of January, 2012 Bookmark and Share
National property maintenance provider Facilities Services Group (FSG) has extended its out of hours helpdesk service, to help more businesses achieve continuous protection of their property.

Under the initiative, FSG is opening up access to its 24/7/365 helpdesk – which has been delivering an out of hours service for clients for more than 14 years – to companies outside its partner network.

Fulfilling incident reporting and emergency maintenance needs around the clock, the service is ideal for sites that operate during unsociable hours, such as bank holidays and throughout the night.

It is operated through a single point of contact, through FSG’s state-of-the-art helpdesk facility, located at the company’s headquarters in Aylesbury.

From there highly-trained staff and the latest advances in technology combine to deliver a seamless, individual and efficient service to meet clients’ property management needs.

Stephen Mills, of FSG, said: “Businesses signing-up to the out of hours service receive a package of measures, which ensure their properties are protected at all times.

“As well as access to a 24/7/365 helpdesk service, this includes a full UPS generator back-up facility, to ensure disaster recovery measures can be put in place.

“The service also includes email notification on jobs raised, a daily, electronically reported handover, and the reassurance of a robust escalation process.”

To find out more about FSG’s out of ours service call 0844 9802 500 or email sales@fsguk.co.uk

ENDS

Notes To Editors

Facilities Services Group is a market leader in the integrated approach to facilities management services.

FSG’s planned approach to service delivery provides an industry leading standard in value for money – and when combined with FSG’s energy management package – allows the monitoring, reporting and driving down of clients’ property ownership costs.

FSG has its headquarters in Buckinghamshire, Aylesbury.

To ensure a tailored, targeted and effective service across Britain, it employs 250 directly-employed operatives/tradespeople – backed up by 20 field service managers.

FSG is a member of HVCA, Gas Safe Register, NICEIC, BIFM, REFCOM, BAFE and holds the environmental standard ISO 14001 and the quality standard ISO 9001.

Facilites Services Group
Midland House
42 Buckingham Street
Aylesbury
HP20 2LL
Tel 0844 9802 500
www.facilities-services-group.co.uk

Media Contacts

Press release issued by Jane Shepherd, Shepherd PR Limited. 01538 308685/308099

Contacts

jane@shepherd-pr.com or jo@shepherd-pr.com

Jo Foster
Jane Shepherd, Shepherd PR Limited. 01538 308685